Returns Policy

At B&W we take great pride in offering quality products selected with your pet in mind.

Please e-mail info@barkandwhiskers regarding your return. We will accept returns with-in 10 days of receiving your order, in original condition and packaging. Pre-paid return label will be provided. Shipping price will not be included in refund amout.

Address for return will be provided by request upon return authorization.

  • Be returned with original packaging and tags.
  • Be returned unopened, and in brand new, resalable condition.
  • Not have been worn, washed, and be free of pet hair or smell.
  • We reserve the right to refuse a return shipment if the above conditions are not met.

    Due to health regulations, all pet food items, treats and other perishables, pet dining feeders and/or bowls, grooming products, pet beds, sanitary items, and plush toys are non-refundable and considered final sale.

    If the item you receive is defective or damaged in transit, we ask that you notify us within 48 hours of receipt. B&W will then investigate the matter and requires you to assist us in working with insuring parcel carriers or original manufacturer.

    B&W reserves the right to accept items for exchange only.